Support

The code will not resolve

Type the code printed on the old part, including SKF, NOK or NSK codes: the cross-reference table leads to our equivalent. If it still does not resolve, send a photo of the part with the code on its rim, or the three numbers: inner diameter, outer diameter and width. For seals those three identify the part even when the marking has worn off.

Not sure which material

A cross-reference matches size and profile; it does not say the part will survive your operating conditions. Include the medium, temperature, pressure and shaft speed with your quote request and we will propose a suitable material.

Looking up a whole list

Paste the whole list into the Bulk order page, up to 200 lines, other brands' codes included. Each line shows the part name, price and lead time at once; send us any line that does not resolve.

Requesting a quote

Paste the codes and quantities into the Request a quote page, up to 200 lines, straight from Excel if you like. The quote comes from sales@kit.com.vn within the working day and states unit price, tax, delivery terms and how long it is valid. Unit price depends on quantity, so quote the quantity you actually intend to order.

Placing an order

Send a purchase order that references the quote number. An order is binding only once we confirm it by email. Adding to the cart or submitting a list on the site does not place an order and does not reserve stock.

Payment

Payment terms are stated on the quote or in the framework agreement. New customers, small orders and made-to-order items are paid before delivery unless agreed otherwise in writing.

Changing or cancelling an order

Email cs@kit.com.vn during working hours. Stock items can be changed or cancelled up to one working day before dispatch. Made-to-order items go into production the same day, so they can be cancelled free of charge only within 2 working hours of our receiving the order.

Delivery dates

The lead time on a product page is indicative. The binding date is the one in the order confirmation. Imported goods arrive in batches and depend on shipping schedules and customs; when a delay is coming we tell you straight away, without waiting to be asked.

Documents with the goods

A VAT invoice is issued as required by law. Imported goods carry CO and CQ on request. State the requirement on the purchase order so we can obtain them from the manufacturer before shipping.

Short, wrong or damaged delivery

Check quantity and packaging on receipt, and check the specification within 7 days. Report anything wrong to cs@kit.com.vn within that window, with photos and the delivery note number. Where the fault is ours, we cover every cost, return freight included.

Returns

Stock items can be returned within 30 days of delivery, in unopened packaging and unused. Email cs@kit.com.vn before sending anything: we confirm whether we can accept it and where to send it. Items made to a custom size or material cannot be returned unless they differ from the approved drawing.

Warranty

12 months from delivery, covering the right code, the published specification and freedom from material defects. Seals are wear parts, so failure from misalignment, a scored shaft, the wrong medium or running beyond rated conditions is not covered. Send a description of the fault with photos; we may ask for the part back to inspect it.

Quotes and orders: sales@kit.com.vn. Delivery, returns and warranty: cs@kit.com.vn. Phone: +84 388 218 168, Monday to Saturday, 8:00-17:00 (GMT+7). The full conditions are on the Terms and Conditions of Sale page.