Terms and Conditions of Sale
The conditions that apply to every quotation and every order between KIT and a business customer.
This is a sale between two businesses
KIT supplies sealing products to factories, maintenance workshops and contractors, that is, to buyers purchasing for their own production and business rather than for personal consumption. These terms are written on that basis and do not carry the consumer protections that apply to retail. Where the buyer has signed a separate framework agreement with KIT, that agreement prevails on any point where the two differ.
Prices on the site are not a binding offer
A price on a page is information only: it carries no quantity, no delivery terms, no payment terms and no tax, so it is not enough to constitute an offer. Every transaction is settled by a quotation issued by KIT.
Quotations
Quotations are sent from sales@kit.com.vn and state the part numbers, quantities, unit prices, tax, delivery terms and a validity period. Once that period expires KIT may requote. A quotation is addressed to the named recipient and priced for the quantity stated; change the quantity and the unit price changes with it.
When an order comes into being
The buyer orders by sending a purchase order that references the quotation number. The order takes effect only when KIT confirms it by email. Actions on the website, including adding to the cart, submitting a list of part numbers on the bulk order page and pressing the quote request button, do not create an order and do not reserve stock.
Lead time
The lead time on a part page is indicative as at the time the page was built, not a commitment. The binding figure is the one in the order confirmation. Imported goods arrive in batches, so delivery depends on shipping schedules and customs clearance; KIT tells you as soon as it knows of any delay.
Specifications and cross referenced part numbers
The cross reference table exists to find a part of matching dimensions and type, not to assert that two numbers are interchangeable in every application. Material, temperature limits, medium, pressure and shaft speed have to be checked by the buyer against the actual duty. When in doubt, send the operating conditions with the quote request and KIT will propose a part.
Other manufacturers' trademarks
Names such as SKF, NOK, NSK and others appearing on this site are the trademarks of their respective owners, used to show which part corresponds to which. Their appearance does not mean KIT is an authorised distributor for those manufacturers, nor that the goods KIT supplies were made by them, unless the quotation names the manufacturer.
Payment
Payment terms are stated in the quotation or in the framework agreement. New accounts, small orders and made to order items are payable before delivery by default, unless otherwise agreed in writing. Title to the goods stays with the seller until payment is received in full, including after delivery to the buyer's premises.
Delivery and passing of risk
Delivery terms follow the Incoterms rule stated in the quotation. Risk passes to the buyer at the point of delivery under that rule. The buyer arranges for someone to receive and check the goods at that point.
Checking the goods, shortages and wrong parts
Check quantity and packaging condition on receipt. Within 07 days of receipt the buyer confirms the part names, the quantities and the specification against the part pages, and checks the goods for defects. Shortages, wrong parts, transit damage and defects must be reported in writing to cs@kit.com.vn within that period, with photographs and the delivery note number. After it the goods are treated as accepted as to quantity and external condition.
Warranty and limit of liability
KIT warrants that the goods match the part number ordered and the published specification and are free of material defects, for 12 months from delivery. A claim must be made in writing within that period and must describe the defect in detail. Scratches, dents, chips or discolouration that do not render the goods unusable are not defects, unless they are severe enough for KIT to accept them as such. Sealing products are wear parts: service life depends on installation, alignment, shaft surface, medium and temperature, so failures caused by incorrect fitting, the wrong medium or operation beyond the stated duty fall outside the warranty. KIT may require the goods to be sent back for examination before it settles a claim, and does not send staff to site to repair or replace goods. Replacement or repair outside the period or outside the scope of the warranty is chargeable. KIT's liability is in every case limited to replacing the defective goods or refunding their value, and does not extend to indirect loss such as downtime, lost output or lost contracts.
Made to order and non standard parts
Parts made to a special size, a special material or as a production run are not returnable, unless they differ from the approved specification. Before production both parties agree a drawing or a dimensional description, and that document is the basis for acceptance.
Order cancellation and changes
Send cancellation and change requests to cs@kit.com.vn during business hours (8:00 to 17:00, Monday to Saturday). For goods held in stock KIT accepts a request up to one working day before the despatch date; from the despatch date onwards it does not. For made to order goods KIT buys material and starts production on the day it accepts the order, so a request made within 02 working hours of acceptance is free of charge, while after that point and still within business hours a cancellation fee of 50% of the order value applies. Specially large orders carry a cancellation fee of 70%, at the rate stated on the quotation. Requests sent outside business hours are not accepted.
Returns
Only goods held in stock may be returned, within 30 days of delivery, in their original packaging, unopened, unfitted and unused. Contact cs@kit.com.vn first: KIT replies whether it accepts the return and where to send it, and goods sent back without that reply are not accepted. The buyer bears the return freight, and KIT may also charge an unloading fee and a restocking fee. The buyer keeps the goods in conditions suited to them until the return is complete. KIT does not take back made to order goods, goods it bought from a third party at the buyer's request, goods damaged or degraded by the buyer, or goods returned as a matter of preference. Wrong parts, shortages, transport damage, defects covered by the warranty and any over delivery caused by KIT fall outside this section: report them within the checking period and KIT bears every cost, the return freight included.
Documents with the goods
VAT invoices are issued as required by law. Certificates of origin and certificates of quality are supplied on request; state the requirement on the purchase order so KIT can obtain them from the manufacturer before shipment.
Force majeure
Neither party is liable for delay caused by events beyond its reasonable control, including natural disasters, epidemics, strikes, disruption to sea freight, shortage of material at the manufacturer or changes to import policy. The affected party gives notice as early as it can and both parties agree a revised schedule.
Governing law and disputes
The contract of sale between the parties is governed by the law of Vietnam. The parties settle disputes by negotiation first. Failing that, the dispute is finally resolved by arbitration at the Vietnam International Arbitration Centre (VIAC) under its Rules of Arbitration. The seat of arbitration is Hanoi and the language of the arbitration is Vietnamese.
The seller
Goods are sold by CÔNG TY TNHH DOORSEAL VIỆT NAM, enterprise registration number 0109514282, registered office Số 10C, Ngõ 696 Nguyễn Văn Cừ, Phường Gia Thuỵ, Quận Long Biên, Hà Nội, legal representative Đoàn Văn Giang. Contact: sales@kit.com.vn for quotations and orders, cs@kit.com.vn for after sales, telephone +84 388 218 168.
Effect and revisions
This text was drafted on 3 September 2026 and is awaiting review by a lawyer before it is published as final. The version that applies to an order is the version on the site at the moment KIT confirmed that order. KIT may revise this page; a revision does not change orders already confirmed.
